Privacy Policy

J.M Window Cleaning Last updated: 17/08/2026

1. Introduction

J.M Window Cleaning ("we", "us", "our") provides window cleaning, gutter clearing, soffit and fascia cleaning, conservatory roof cleaning, and solar panel cleaning services across Surrey and Hampshire.

We take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website (www.jmwindowcleaning.biz) or use our services, how we use it, and what rights you have over it. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us using the details in Section 9.

2. Information We Collect

We collect personal information in the following ways:

Information you give us directly, for example when you:

  • Request a free quote through our website or by phone/email

  • Contact us with an enquiry

  • Become a customer and arrange or pay for a service

This may include your name, email address, phone number, property address, and any details you provide about the service you're enquiring about (e.g. property type, access notes, preferred appointment times).

Information we collect automatically, for example when you visit our website:

  • Standard technical data such as IP address, browser type, device type, and pages visited, typically collected via our website hosting provider and any cookies in use (see Section 6)

We do not collect sensitive personal data (such as health, financial, or biometric information) as part of our normal business operations.

3. How We Use Your Information

We use your personal information to:

  • Provide you with a quote and respond to your enquiry

  • Schedule, deliver, and manage our window and gutter cleaning services

  • Communicate with you about appointments, changes, or follow-ups

  • Process payments and maintain records for accounting and tax purposes

  • Improve our website and services

  • Comply with our legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your data:

  • Contract — to provide the services you have requested or agreed to

  • Legitimate interests — to respond to enquiries, maintain customer records, and run our business efficiently, in a way that does not override your rights

  • Legal obligation — to meet accounting, tax, and insurance requirements

  • Consent — where you have specifically agreed to receive marketing communications (which you may withdraw at any time)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Trusted third-party service providers who support our business operations (e.g. website hosting, quote/booking software, payment processing, accounting software), who are only permitted to use your data to provide services to us

  • Professional advisors (e.g. accountants or insurers) where necessary

  • Law enforcement or regulatory bodies, where required by law

We do not share your data with third parties for their own marketing purposes.

6. Cookies

Our website may use cookies or similar technologies to help it function correctly and to understand how visitors use the site (for example, basic analytics). You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website work.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including:

  • For as long as needed to respond to an enquiry or complete a service

  • For as long as required by law (e.g. accounting and tax records are typically kept for 6 years)

After this, your information is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information ("right to be forgotten")

  • Object to or restrict how we process your information

  • Request a copy of your data in a portable format

  • Withdraw consent at any time, where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

J.M Window Cleaning Email: j.m.windowcleaning@hotmial.com Website: www.jmwindowcleaning.biz

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

This document is a general-purpose template based on the services described on jmwindowcleaning.biz and standard UK GDPR requirements. It has not been reviewed by a solicitor. Please fill in the bracketed placeholders and consider having it checked by a legal professional before publishing, especially if you use analytics/marketing tools, take online payments, or store customer data in a CRM - these each add specific disclosures that aren't reflected here.